July 13, 2021

Network Telecom Technician

JPW is actively seeking an experienced Network Telecom Technician to join our growing IT department and ensure the stable operation of the data and voice communications environment. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network and telecom hardware, software, and communication links. This position analyzes and resolves hardware and software problems timely and accurately and provides end user training as needed.

WHAT YOU WILL DO. Plan. Manage. Secure.

  • Provide management of the entire network (LAN, WAN, firewall, wireless, Cloud) including best practices, security, installation, configuration, maintenance, and documentation required to maintain optimal data and voice network availability and quality of service for business operations
  • Provide management of the local phone system and connected remote sites including best practices, installation, configuration, maintenance, security, and documentation required to maintain quality of service for business operations
  • Use system utilities to monitor network performance (availability, utilization, throughput, and latency), adjust system parameters to improve performance and functionality, and test for weaknesses
  • Evaluate and recommend security improvements and system upgrades
  • Conduct research and make recommendations on network products, telecom products, services, protocols, and standards in support of network procurement and development efforts
  • Provide hardware and technical guidance to other members of the team
  • Provide technical support for Help Desk callers and resolve issues as requested
  • Document system problems and work to resolve and prevent them from reoccurrence
  • Assist in the creation and implementation of system administration and maintenance procedures
  • Keep abreast of current developments in technology to assist management in assessing the future direction for infrastructure technology
  • Escalate issues to management staff where needed, provide notification to appropriate personnel of systemic operational problems

WHAT YOU WILL NEED. Energy. Initiative. Urgency.

  • University degree in computer science and/or 8 years’ equivalent recent work experience, required
  • Industry certifications, a plus (A+, N+, CCNA and/or CCIE)
  • 5+ years’ experience providing network and telecommunications support
  • Strong working knowledge of network switching and routing, firewall, wireless, LAN and WAN technologies and configurations
  • In-depth experience with phone systems, configuration and maintenance of call center queues, and reporting
  • Effectively collaborate and communicate in a team environment of technical and non-technical personnel
  • Time management skills to set priorities appropriately
  • Self-awareness and a professional and calm demeanor in stressful situations
  • High level integrity to maintain confidentiality of all work-related information
  • Exhibit good work habits and willingness to work extended hours to resolve emergency situations or complete a project when required to meet deadlines
  • Adaptability to a challenging and developing environment, and willingness to take on new responsibilities as the business evolves

WHAT YOU WILL GAIN: Inspiration. Sense of Belonging.

Our search and selection connect top talent to opportunities where their subject matter expert skills are put to the best possible use. We seek motivated talent with a desire to expand their skillset and offer exposure to unique responsibilities for which they are equipped and motivated to work every day.

Our people are the best part of JPW and make us who we are. They are the brightest minds bringing ideas to everyday life in the industries we serve.

With a global reach, we are an organization that feels local with a sense of belonging as we proudly work together to be a key part of a global, recognized, and award-winning organization.

We offer a comprehensive benefits package to enhance the health and welfare of our Employees: Competitive Pay with Annual Bonus. Medical, Dental and Vision options with coverage beginning day of hire. Telehealth. Flexible Spending Accounts. YMCA Discount. Employee Discount. Retirement 401(k) Plan / Employer matching. Company Paid Benefits include...Time Off effective day one. Holidays. Group term life insurance. Short- and Long-Term disability.  Identity Theft Protection. Employee Assistance Program. Employee appreciation activities.

JPW INDUSTRIES. A Trusted Leader. Award winning brands. Built to Outperform.

JPW is a recognized leader in metalworking and woodworking equipment and specialty shop tools with operations around the world. JPW’s, trusted brands – Baileigh, Edwards, Jet, Powermatic, and Wilton – set the standard in quality, reliability, innovation, and service.

JPW brands have a long history of recognition and dependable products built to last. With priority on customer satisfaction, dedicated support teams deliver reliable service and support that our customers have come to trust. JPW teams are motivated to improve the lives, the safety, and the well-being of those with whom we work – clients and colleagues. 

This is what we stand for. It is who we are and how we serve in all that we do.

JPW operates around its core values:  

  • Own your results
  • Take initiative, make it happen
  • Strive for continual improvement
  • Collaborate
  • Communicate
  • Treat everyone with respect
  • Enjoy what you do

We apply these values accompanied with the right amount of tenacity to have a satisfied customer with every interaction.

If you’re qualified and ready to be part of a stable growing company, and a dynamic, energetic workforce, we’re interested in you.

Excellent total compensation package, salary contingent upon experience. M/F/V/D

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